FAQ CENTER

Welcome to the Hyperaksa LLC (hereinafter referred to as the “Website”) Help Center! Below are the most frequently asked questions by customers, where you can quickly find answers. If you still have questions, please feel free to contact us.

1. Where do your products come from? Is the quality guaranteed?
   All the products we sell come from certified manufacturers and meet the safety and performance standards of American and international outdoor sports equipment. Each product is strictly inspected before shipment to ensure reliable quality.
2. Do you provide global/national delivery?
   We support direct mail within the United States and internationally. We work with multiple logistics companies to ensure fast and safe delivery to your address.
3. How long does it take to ship after placing an order?
   Most orders will be shipped within 1-2 business days, and the specific time may vary slightly depending on inventory and product type. After placing an order, you will receive an email notification with the logistics tracking number.
4. Can I return or exchange the product?
   Yes, we support return and exchange services within 30 days. Please make sure the product is unused and packaged in good condition.
5. How to choose the right size of hiking shoes or helmet model?
   If you are not sure about the size, please contact customer service for recommendations.
6. What are the payment methods?
   We support the following payment methods:
   Credit / debit card (Visa, MasterCard, American Express, Discover)
   Apple Pay / Google Pay
   Secure encrypted payment to protect your transaction information
7. Do gliding helmets and parachutes meet flight certification standards?
   Yes. The flight equipment we sell (such as gliding helmets and parachutes) meet the corresponding safety certification standards. Please strictly follow the instructions for use.
8. Can I buy in groups or in bulk?
   Yes. If you are an outdoor club, training camp, military and police organization or other commercial unit, please send an email to help@hyperaksa.store to apply for cooperation and wholesale quotation.
9. How to contact customer service?
   You can contact us via the following methods:
   Email: help@hyperaksa.store
   Phone: +1 4424300444

If you don’t find the answer to your question here, please contact our customer service team and we will answer you as soon as possible!